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STORE POLICY
In today’s online market, honesty is the best policy. That’s why MAKEDA designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions.
REFUNDS/EXCHANGES
Products must be unused and in re-sellable condition for any refund or exchange requested. Refunds/exchanges should be initiated within 14 days from the date that your order is received. Customers will be responsible for return shipping cost.
Your money will be refunded back to the original form of payment within 7 business days.
MAKEDA reserves the right to reject any return or exchange that does not meet the conditions outlined above.
Shipping costs are non-refundable.
Any order returned to MAKEDA as undeliverable will be automatically refunded (minus shipping) and issued back to the original form of payment within 7 business days.
SHIPPING
MAKEDA Candle Company will ship your order at a flat rate of $8.00.
FREE shipping on orders of $50 or more.
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We ship to the United States and the Outlying US islands.
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Please allow 7-10 business days to receive your order. ​
For any questions or concerns about your order, you can always reach out to us at makedacandle@gmail.com
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Can you tell me the best way to care for my wooden wick candle?Wooden wick candles are very special - certainly not your everyday type of cotton wick candle. Wood wicks burn cleaner than cotton wicks, they burn longer and have a beautiful crackling sound when burning. Keep in mind, wooden wicks need a bit more TLC than your average cotton wick. Following these simple tips will help keep your wooden wick burning consistently throughout the entire life of your candle: - Keep your wood wicks trimmed, before each use if needed. - Make sure that your wick is free from excessive charred wood. (Using a wick trimmer is the most uniform way to care for your wick. Doing this will ensure the quality and longevity of the flame) - Make sure to burn your candle out to a full melt pool on your candle's FIRST burn. This will prevent tunneling which will shorten the life and quality of your candle.
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How long do your candles burn?MAKEDA wood wick candles have a burn time of 30-40 hours. Just make sure to care for your candle using our wick trimmer before every burn (as needed).
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Do you accept returns/exchanges?Yes! All products must remain unused and in resellable condition. All returns and exchanges should be initiated within 14 days from the date that you receive your order. Send us an email at makedacandle@gmail.com to start your return/exchange process. Shipping costs are nonrefundable. Customers will be responsible for return shipping costs. Your unused product will be refunded back to the original form of payment within 7 business days. MAKEDA reserves the right to reject any return and/or exchange that does not meet conditions outlined above.
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